INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
How do I pay for my order?
We accept secure online payments through bKash, Nagad, Rocket, and debit/credit cards. Cash on Delivery (COD) is available for orders within eligible areas.
When will you process my order?
Orders are usually processed and dispatched within 1–24 hours inside Dhaka and 1–2 working days outside Dhaka, once your payment is confirmed.
Can I change the contents of my order after I've placed it?
Yes—if your order hasn't been packed or shipped yet. Please call 01946004706 as soon as possible to request changes.
Does JOYROOM collect and store my credit card details?
Not at all. Payments are handled securely through third-party gateways. We never store or see your card information.
. Why did my online transaction fail?
Common reasons include incorrect card details, insufficient balance, or server errors. Try again or switch to a different payment method.
INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
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